We ship from our international warehouse, and every order is tracked from dispatch to your door.

1. Order Processing Time

Standard: orders are processed within 1–3 working days (Monday to Friday, excluding public holidays).

Priority Processing: orders are processed within 24 hours, 7 days a week — including weekends and public holidays.

Once your order has been dispatched, you will receive a confirmation email with your tracking number.

2. Delivery Options

Free Shipping

Estimated delivery: 8–18 days, counted from the day you order. The exact estimate depends on the item, and is shown on the product page before you buy.

Free on all orders. Tracking included.

Priority Processing — £3.99

Estimated delivery: 7–16 days, counted from the day you order.

We process your order within 24 hours, any day of the week, instead of the standard 1–3 working days. It does not change the shipping method itself, so the saving comes from handling rather than transit — which is also why it helps most if you order on a Friday or over a weekend.

3. Orders With More Than One Item

Items in the same order may be dispatched from different warehouses and can arrive in separate parcels, on different days. Each parcel has its own tracking number.

If one parcel arrives and another has not, please give it a few more days before contacting us — and if you would rather check, we are happy to look it up for you.

4. Customs & Duties

All applicable duties and taxes are handled before delivery.

You will not be required to pay additional customs charges when your order arrives.

5. Tracking Your Order

Tracking details are sent by email once your order has been shipped.

Please allow up to 3–5 working days for the first tracking updates to appear.

6. Delivery Delays

While we aim to meet the estimated delivery times, occasional delays may occur due to:

• High seasonal demand
• Customs inspections
• Courier disruptions
• Severe weather conditions

Estimated delivery times are estimates, not guarantees. If your order is running late, contact us and we will chase it with the carrier.

7. Incorrect Shipping Information

Please check your delivery details carefully at checkout. We cannot be responsible for parcels delivered to an address entered incorrectly, and if a parcel is returned to us for that reason, additional shipping charges may apply.

If you spot a mistake, email us straight away — if the order has not been dispatched yet, we can usually correct it.

8. Lost Parcels

If your order has not arrived within 25 days, please contact our support team.

If the carrier confirms it as lost, we will offer:

• A replacement, or
• A full refund