Privacy Policy

Last updated: 28 August 2026

Lumix operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Lumix is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

1. Who We Are

Lumix operates this store, and for the purpose of applicable data protection laws we are the data controller of your personal information.

You can reach us at contact@storelumix.com. Our full postal details are at the end of this policy.

2. Personal Information We Collect or Process

When we use the term "personal information", we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories, depending on how you interact with the Services:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including payment card information, transaction details, form of payment and payment confirmation. Card details are processed by our payment providers; we do not store your full card number.
  • Account information including your username, password, preferences and settings.
  • Transaction information including the items you view, add to your cart, or purchase, return, exchange or cancel, and your past transactions.
  • Communications with us including the information you include when you contact customer support.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including how and when you interact with or navigate the Services.

3. Where We Collect It From

  • Directly from you, when you create an account, use the Services, or communicate with us.
  • Automatically through the Services, from your device and through cookies and similar technologies.
  • From our service providers, when they collect or process personal information on our behalf.

4. Legal Basis for Processing (UK GDPR)

Under UK data protection law, we process your personal information on the following bases:

  • Contractual necessity — to take payment, fulfil your order and handle returns.
  • Legal obligations — to keep records we are required to keep and to respond to lawful requests.
  • Legitimate interests — to secure the Services, prevent fraud, and improve what we offer.
  • Your consent — for marketing communications and for non-essential cookies. You can withdraw consent at any time.

5. How We Use Your Personal Information

  • Provide and improve the Services. To perform our contract with you, process payments, fulfil orders, arrange shipping, handle returns and exchanges, manage your account, and tailor your shopping experience.
  • Marketing and advertising. To send you marketing communications where you have opted in, and to show you online advertisements.
  • Security and fraud prevention. To authenticate your account, provide a secure payment experience, and detect or investigate fraudulent, unsafe or malicious activity.
  • Communicating with you. To provide customer support and respond to your questions.
  • Legal reasons. To comply with applicable law, respond to valid legal process, and enforce our terms and policies.

6. How We Disclose Personal Information

We may disclose your personal information to:

  • Shopify, which hosts the Services.
  • Payment providers, including Shopify Payments, Stripe and PayPal.
  • Fulfilment and shipping providers, who receive your name and delivery address in order to dispatch your order.
  • Analytics and advertising partners, including Google and Microsoft Clarity, where you have consented to non-essential cookies.
  • Authorities or third parties where required by law, or in connection with a business transaction such as a merger.

We do not sell your personal information.

7. Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside. In these circumstances Shopify is responsible for the processing of your personal information, including for responding to requests to exercise your rights over that processing. To learn more, see the Shopify Consumer Privacy Policy at privacy.shopify.com.

8. International Transfers

We are based in Brazil, and our service providers are located in several countries. This means your personal information is transferred, stored and processed outside the United Kingdom — including in Brazil, the United States, and the country from which your order is dispatched.

Where we transfer personal information out of the United Kingdom, we rely on recognised transfer mechanisms, such as the UK International Data Transfer Agreement or the UK Addendum to the European Commission's Standard Contractual Clauses, unless the transfer is to a country that has been determined to provide an adequate level of protection.

9. Cookies

Our website uses cookies to:

  • Keep the store working (essential cookies, such as remembering your cart)
  • Analyse traffic and improve the experience
  • Personalise content
  • Support advertising campaigns

Essential cookies are always active. Non-essential cookies — analytics and advertising — are only set where you have consented, and you can change or withdraw that consent at any time. You can also manage or disable cookies in your browser settings.

10. Third Party Websites and Links

The Services may link to websites operated by third parties. If you follow those links, you should review their own privacy policies and terms. We are not responsible for the privacy or security of those sites.

11. Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, please contact us and we will delete it.

12. Security and Retention

We implement appropriate technical and organisational measures to protect your personal information. No security measure is perfect, and we recommend that you do not use unsecure channels to send us sensitive information.

How long we keep your personal information depends on why we hold it — for example, to maintain your account, to provide the Services, to comply with legal obligations, or to resolve disputes.

13. Your Rights

Depending on where you live, you may have the following rights in relation to your personal information. These rights are not absolute and may not apply in every circumstance.

  • Access — request a copy of the personal information we hold about you.
  • Correction — ask us to correct inaccurate information.
  • Deletion — ask us to delete information we hold about you.
  • Portability — receive a copy of your information, or ask us to transfer it to a third party.
  • Objection and restriction — ask us to stop or restrict certain processing.
  • Withdrawal of consent — where we rely on consent, you can withdraw it at any time. This does not affect processing carried out before you withdrew it.
  • Marketing preferences — you can unsubscribe from promotional emails at any time using the link in the email. We may still send you non-promotional messages about your orders.

To exercise any of these rights, email us at contact@storelumix.com. We may need to verify your identity before we act on your request, and we will respond within the time required by law. We will not treat you differently for exercising your rights.

14. Complaints

If you have a complaint about how we handle your personal information, please contact us first at contact@storelumix.com so we can try to resolve it.

If you are in the United Kingdom and you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk. If you live elsewhere, you may complain to your local data protection authority.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised policy on this page and update the "Last updated" date.

16. Contact

Lumix
Rua Sessenta e Cinco, nº 10 — CPA IV
Cuiabá/MT — 78058-026
Brazil

Email: contact@storelumix.com