Return & Refund
We want you to feel confident when shopping with us. If for any reason you are not completely satisfied with your purchase, we are here to help.
1. Faulty, Damaged or Incorrect Items
All our products are covered under the Consumer Rights Act 2015.
If you receive a product that is faulty, damaged, or not as described, please contact us within 30 days of receiving your order.
Please include:
- Your full name
- Order number
- A description of the issue
- Clear photos of the product
Once reviewed, we will offer one of the following:
- A full refund
- A replacement item
You will not need to post the item back to us. The photos are enough.
2. 30-Day Money-Back Guarantee (Change of Mind)
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your item, for any reason. We extend this voluntarily to 30 days from delivery.
Simply email us within 30 days of delivery with your order number, and we will refund you in full.
You do not need to send the item back, used or unused. Keep it.
3. Refund Processing
Once your request is received:
- Refunds are processed to the original payment method.
- We issue the refund within 7 working days.
- Depending on your bank or card provider, it may take additional time for the funds to appear in your account.
4. Cancelling Before Dispatch
If you change your mind before your order has been dispatched, contact us and we will cancel it and refund you in full straight away.
Important
We do not charge restocking fees.
We do not ask you to pay return postage, because we do not ask for the item back.
Your statutory rights are not affected.