FAQ
Shipping & Delivery
Q: How long does delivery take?
A: Orders are processed within 1–3 working days.
DHL Free Shipping takes approximately 7–12 working days.
DHL Express Shipping takes 4–7 working days.
Q: Do you ship to the United Kingdom?
A: Yes, we ship across the UK using DHL services.
Q: Will I have to pay customs fees?
A: No. All applicable duties and taxes are handled before delivery.
Q: How can I track my order?
A: Once your order is dispatched, you will receive a tracking number via email.
Q: Why does delivery take several working days?
A: To offer exclusive products at competitive prices, some items are shipped directly from our international warehouse using DHL.
Returns & Refunds
Q: Can I return my item?
A: Yes, you have 14 days from delivery to request a return under UK consumer law.
Q: What if my item is faulty or damaged?
A: Please contact us within 30 days with photos and your order number. We will offer a replacement or refund.
Q: Can I return opened beauty products?
A: For hygiene reasons, we cannot accept returns of opened skincare or personal care products unless they are faulty.
Payments
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment options available at checkout.
Q: Is my payment secure?
A: Yes. All transactions are encrypted and processed securely via trusted providers.
Products
Q: Are your beauty products authentic?
A: Yes. We work with trusted suppliers to ensure product quality and safety.
Q: Are your products cruelty-free?
A: Yes. All our products are cruelty-free and are not tested on animals. We are committed to ethical sourcing and responsible beauty practices.
Support
Q: How can I contact customer support?
A: You can reach us at contact@storelumix.com.
We respond within 24–48 working hours.